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The Doctor is in – and streaming
live from your iPhone or Android device.

See your doctor virtually with real-time video visits.

Download the PocketPatient™ app to take your video appointment from almost anywhere.

*Data and usage rates may apply.

Telemedicine for you, and your doctor.

Stay connected to your doctor through video visits, when you can’t come to their office.

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Help Reduce the Risk

Decrease potential exposure to illnesses like COVID-19.
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Talk with Your Doctor

Express concerns and get answers to questions.

Get Prescriptions Filled

Your medications—approved by your doctor, virtually.

Skip the Waiting Room

Attend pre-scheduled visits online with your doctor.

Getting Set Up for Video Visits

Not sure how to get started with your virtual appointment? Follow these simple steps:

IMPORTANT NOTICE: If you have or think you might be having a medical emergency or urgent medical problem, immediately dial 911. The use of telehealth services might not be appropriate for all medical conditions or concerns.

Step 1: Schedule Your Video Visit

Make an appointment with your doctor and provide the requested information, including your phone number, email address and date of birth.

Step 2: Get Access to Your Patient Portal

You’ll need a patient portal login to access your video visit from a web browser or to use PocketPatient. Please contact your physician’s office for patient portal access or login assistance.

Step 3: Download the PocketPatient App

Download the PocketPatient app from the App Store or Google Play for use on your iPhone (iOS12 and above) or Android device (v. 7.0 and above). You do not need a username or password to access video visits on PocketPatient, but the app must be installed. You will need this login info to access other features on PocketPatient.

Step 4: Prepare for Your Video Visit

In addition to downloading the app, you will want to complete any instructions from your physician’s office. You may be asked to complete forms or upload information to your patient portal.

Step 5: Join the Video Visit

When your physician is ready, you’ll receive an invitation to join by text or email. You may also receive a PocketPatient notification.

To join using the PocketPatient app, select the link received by text or email, enter your last name and date of birth, and select “Join Video Visit” to meet with your physician.

Or log in to the patient portal or PocketPatient app with your patient portal login information and select “Join Video Visit” under “Appointments” to meet with your physician.

Have questions or need support? Contact your physician’s office.

IMPORTANT NOTICE: This telemedicine solution is only for routine or non-urgent matters; if you have a medical emergency, please dial 911.

Dermatology | Virtual Check-In

Want to connect with your dermatology practice by sending images?

In addition to the live video appointment, dermatology patients may also have the option to submit photos via Virtual Check-In. If this option is available, using the PocketPatient app, you can initiate a Virtual Check-In, answer pre-screening questions, select your preferred medical professional, review and accept any consent(s), and submit photos for review by your medical professional.

Video Resources

Here are some helpful how to videos

Telehealth for Patient Portal

PocketPatient for iPhone

PocketPatient for Android

Video Visits FAQ

Here are some of the most frequently asked questions about video visits.

Who do I contact for support?
Please contact your physician’s office for assistance.
Do I need to log in to PocketPatient or the portal to attend my video visit?
If the app is installed on your phone, you do not have to log in to PocketPatient to attend your video visit. For your convenience, you only need to enter your last name and date of birth to access video visits on PocketPatient. You may also log in to PocketPatient to attend your video visit and use other PocketPatient features.

If you are using the portal for your video visit, you will need to log in to the portal.

Please contact your physician’s office for patient portal access or login assistance.

What is telemedicine?
Telemedicine can take the form of a video visit, Virtual Check-In, eVisit or phone call. It’s a virtual appointment with your doctor—clinical care from a distance.
Why should I use telemedicine?
Telemedicine is another way to connect with your doctor—whether your physician’s office is open or closed. It has also been instrumental in helping doctors safely screen for COVID-19. Additionally, if you have a vulnerable immune system, limited mobility or if you live in a remote area, you may find it safer or more convenient to visit with your doctor from the comfort of your home. With telemedicine, you can receive clinical care from almost anywhere and there are no extended wait times.
Can I use this telehealth service to see any doctor?
In general, you must be an established patient of the provider you wish to see in order to be eligible for a telehealth visit. If you have not seen the provider within the last 3 years, please contact your physician’s office to discuss options that might be available to obtain care.
How is the PocketPatient telehealth solution different from others?
On the PocketPatient app, you have the ability to stream HD video on the back of your mobile device and activate your device’s flashlight. This can help your doctor see and assess your situation.
What security measures are in place for this telemedicine conferencing solution?
While nothing can be totally secure, PocketPatient video transmissions are encrypted.
What if I get dropped from the video visit?
Simply refresh your screen to rejoin your video visit.
What if I’m going to be late for the call or if I need to cancel/reschedule?
You have 10 minutes to join the call after the scheduled time. If you cannot join within that time frame, you will need to contact your practice to make further arrangements.
How long do I have to complete my video visit?
If your video visit goes over 60 minutes it will end. Need more time? Just call your physician’s office. The doctor may initiate another video visit or the practice can help you reschedule.
Do I have to pay for my telemedicine visit?

The PocketPatient app is free to download. Please contact your physician directly to discuss insurance coverage for telehealth visits and any costs or charges that may apply, including co-pays, deductibles, no-show or cancellation fees. Data fees from your carrier or ISP provider may apply depending on your plan and usage.

Where do I download the PocketPatient app?
The PocketPatient app is available at the App Store or Google Play for use on your iPhone (iOS12 and above) or Android device (v. 7.0 and above).
Will I need a data connection to use the app?
You will need a cellular data or WiFi connection to download the app and participate in real-time video appointments.
How do I join my video visit?
When your physician is ready, you’ll receive an invitation to join by text or email. You may also receive a PocketPatient notification.

To join using the PocketPatient app, select the link received by text or email, enter your last name and date of birth, and select “Join Video Visit” to meet with your physician.

Or log in to the patient portal or PocketPatient app with your patient portal login information and select “Join Video Visit” under “Appointments” to meet with your physician.

Will the Video Chat work in Google incognito mode or Firefox private mode?
No, the video telemedicine service will not work in incognito mode or private mode.
Can I just send my doctor photos for review?
If you are a dermatology patient, you may have the option to initiate a Virtual Check-In and send your physician photos via the Pocket Patient app. This option is currently available to dermatology patients only and is separate from the real-time video telemedicine service and different costs and charges may apply. Please contact your dermatology practice for additional information.

Take Your Next Doctor Appointment Where You’re Most Comfortable

Talk to your physician about video visits and download the PocketPatient app today!

The terms relating to your use of the PocketPatient app or the patient portal, as well as your providing information through either and the healthcare services you receive, are those you have agreed to with your healthcare provider. In addition, as the technology platform provider Modernizing Medicine has its own Terms of Use and Privacy Policy that you agree to by using the PocketPatient app or the patient portal, found at Terms of Use and Privacy Policy.

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